FAQ's

Frequently Asked Questions

Order and Customisation

Building your perfect treat box is easy!

Choose your box size – Pick from our Pick Your 6, Pick Your 8, or Pick Your 12 Box options.
Select your favourites – Browse our range and choose the individually packed treats you'd like included.
We'll pack it fresh – Your treats are carefully packed to order and prepared for delivery.
Enjoy! – Whether you're treating yourself, sharing with family, or sending a gift, your custom treat box will arrive ready to enjoy.

All treats are individually packed for freshness, making them perfect for sharing, gifting, lunchboxes, parties, and on-the-go snacking.

Why are the treats individually packed?

Our treats are individually packed to keep them fresh and make them easy to enjoy, share, and store. Individual packs are also perfect for party favours, lunchboxes, gifts, and portion-controlled snacking.

Can I choose all the same treats?
Yes! If you have a favourite, you're welcome to fill your box with as many of the same treat as you'd like, subject to availability.

Can I mix and match flavours?
Absolutely! Create your box exactly the way you like it by selecting from our available range.

Packaging & Freshness

Why are the treats individually packed?
Individual packs help keep treats fresh and make them perfect for sharing, gifting, lunchboxes, parties, and on-the-go snacking.

How fresh are the treats?
All boxes are packed to order and dispatched fresh from our warehouse.

Allergens & Ingredients

Do you cater for dietary requirements?
Please check individual product descriptions and ingredient information before ordering, as ingredients vary between products.

Are your products nut-free, gluten-free, or dairy-free?
Some products may meet specific dietary requirements, but we recommend reviewing the ingredient information for each product before purchasing.

Shipping & Delivery

How long will my order take to arrive?
Orders are typically packed and dispatched within 2 business days. Delivery times vary depending on your location.

Do you ship Australia-wide?
Yes, we deliver Australia-wide

Gifts & Parties

Can I send a Treat Box as a gift?
Absolutely! Our Treat Boxes make the perfect gift for birthdays, celebrations, thank-yous, and special occasions.

Are Treat Boxes suitable for parties?
Yes! Individual packs make sharing easy and are perfect for party favours, lolly tables, classroom celebrations, and events.

Product Availability

What happens if one of my selected treats is unavailable?
If a selected treat becomes unavailable, we'll contact you to arrange an alternative before your order is packed.

Which Treat Box should I choose?

Pick Your 6 Box – Perfect for a personal treat or small gift.
Pick Your 8 Box – Great for sharing with family and friends.
Pick Your 12 Box – Our best value option and perfect for parties, gifting, and lolly lovers.