Frequently Asked Questions

How does Pick n Mix work?

It’s easy (and fun!). Choose your Pick n Mix bag, select up to 8 of your favourite lollies, and we’ll scoop, mix, and pack them fresh just for you.

How many lollies can I choose?

You can choose up to 8 different varieties for your custom 1kg bag. Mix your favourites or try something new!

How long does shipping take?

Orders are usually packed within 1–3 business days. Shipping times depend on your location, but we’ll send tracking details once your sweet stash is on its way.  We ship from Melbourne.

Are the lollies fresh?

Absolutely! We pack your order fresh when you purchase to make sure everything arrives soft, chewy, and delicious.

Can I send it as a gift?

Yes! Our Pick n Mix bags make the perfect gift for birthdays, celebrations, or just because. You can ship directly to the lucky recipient and let us know if you want us to include a special message, we would be happy to include a note.

Do you cater for parties or events?

We sure do! Our lolly bags are perfect for party tables, lolly buffets, and event favours. If you need larger quantities, contact us and we’ll help make it extra sweet.

Do you offer refunds?

Because our products are food items, we don’t accept returns. However, if there’s an issue with your order, please contact us and we’ll make it right.

Do you offer allergy-friendly options?

Some lollies may contain allergens such as gluten, dairy, soy, or nuts. Please check product descriptions carefully, if you are not sure contact us before ordering if you have specific dietary requirements.

How can I contact you?

You can reach us via our Contact page or email us anytime. We love hearing from fellow lolly lovers!